Privacy Policy
Privacy Policy For Mobile Truck Repair
Effective Date: September 12, 2025
Mobile Tire & Truck Repair values your privacy. This policy explains how we collect, use, and protect your personal information when you use our services—whether you interact with us through our website, by phone, SMS, or in person.
1. Information We Collect
We may collect the following types of information:
- Personal Info: Your name, phone number, email, and service address or GPS coordinates.
- Vehicle Details: Type of vehicle, tire size/type, and details about the issue reported.
- Payment Information: Processed securely at time of service—never stored permanently.
- Website Usage Data: Your IP address, browser type, and cookies to help us optimize your experience.
2. How We Use Your Information
We use the information to:
- Schedule mobile tire or truck repair services.
- Provide updates via SMS or phone about your technician's ETA or job status.
- Respond to your inquiries or provide support.
- Send SMS reminders or appointment confirmations.
- Occasionally send promotional messages (only if you opt-in).
- Improve our customer service and site functionality.
3. SMS Messaging and Consent
By providing your phone number, you agree to receive text messages from Mobile Tire & Truck Repair for:
- Service updates (ETA, delays, confirmations, completion).
- Appointment reminders or rescheduling requests.
- Feedback or satisfaction surveys.
- Occasional promotions (only with express consent).
Reply STOP to any message to unsubscribe at any time.
4. Consent Process
We collect consent through:
- A checkbox on our online booking form.
- Verbal consent over the phone.
- In-person confirmation during technician visits.
Consent is never pre-checked, and opt-out instructions are always included.
5. Data Security
We take your privacy seriously. We:
- Use secure systems to store your data.
- Limit access to authorized team members only.
- Never sell or share your data with unrelated third parties.
6. Your Rights
You have the right to:
- Request a copy of your information.
- Update or correct your personal details.
- Request deletion of your data.
- Opt out of future messages at any time.
For any request, contact us using the information below.
7. Contact Information
Mobile Tire & Truck Repair
1180 Unit C Lee Highway
Roanoke, VA 24019
8. Policy Updates
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services implies acceptance of the revised terms.